Privacy Policy – Kendrascstt

At Kendrascstt, we respect your right to privacy and are committed to protecting the personal information you share with us when you visit our website (Kendrascstt.com), purchase our jewelry (pendant necklaces, huggie earrings, band rings), or interact with our customer service. This Privacy Policy explains how we collect, use, store, and disclose your information, as well as the choices you have regarding your data. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We only collect personal information that is necessary to provide our services, fulfill your orders, and enhance your jewelry-shopping experience. The information we gather falls into two categories: Personal Information (data that identifies you) and Non-Personal Information (anonymous data that cannot be linked to you).

1.1 Personal Information

We collect this information when you voluntarily provide it to us, such as during checkout, account creation, or communication with our team. Examples include:

  • Contact Details: Full name, email address (e.g., for order updates or reaching us at [email protected]), phone number (optional, for delivery notifications), and shipping/billing addresses (including zip code, city, and country).
  • Payment Information: Credit/debit card details, PayPal account information, or other payment method details. Note: We do not store full payment details—this data is securely processed by our third-party payment providers (e.g., Stripe, PayPal) who comply with global security standards (PCI DSS).
  • Account Information: If you create a user account, we collect your chosen username, encrypted password, and preferences (e.g., saved shipping addresses, order history, favorite jewelry styles like “gold huggie earrings”).
  • Communication Data: Records of emails, messages, or phone calls with our customer service team (used to resolve inquiries, track support requests like sizing questions or warranty claims, and improve our service).
  • Customization Data: If you order custom jewelry (e.g., engraved pendants, personalized ring sizes), we collect details like engraving text, preferred metal type, or ring circumference measurements—used to fulfill your custom order.

1.2 Non-Personal Information

This information is collected automatically when you browse our website or interact with our services, and it helps us optimize site functionality and understand user behavior. Examples include:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), operating system (e.g., iOS, Windows), device type (e.g., smartphone, laptop), and website navigation details (e.g., pages visited, time spent on pendant necklace category, links clicked).
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., language settings, saved cart items like “silver band ring”), track browsing activity, and analyze site traffic. You can disable cookies in your browser settings, but this may limit features like saving your cart or accessing your account seamlessly.
  • Aggregated Data: Anonymous, grouped information such as “70% of users browse huggie earrings before pendant necklaces” or “most customers check ring sizing guides before purchasing”—used to improve product offerings and website design.

2. How We Use Your Information

We use your personal information only for legitimate purposes that align with your needs and our business goals. Key uses include:

  • Fulfilling Orders: To process your jewelry purchases, arrange delivery (e.g., using your shipping address to send a custom pendant), send order confirmations and tracking updates, and handle returns/exchanges.
  • Providing Customer Service: To respond to your inquiries (e.g., sizing questions for band rings, warranty claims for loose gemstones), resolve issues, and follow up on support requests via email or phone.
  • Account Management: To maintain your user account, allow you to access order history, and save preferences (e.g., shipping addresses) for faster future checkouts.
  • Personalizing Your Experience: To recommend jewelry that matches your preferences (e.g., “You viewed gold huggie earrings—here are similar styles”) or past purchases (e.g., suggesting a pendant necklace to pair with your previously bought band ring).
  • Marketing Communications (With Your Consent): To send you updates about new jewelry collections (e.g., “New silver pendant necklaces”), promotions, or exclusive offers—only if you opt in to receive marketing emails. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting [email protected].
  • Improving Our Services: To analyze user behavior (using non-personal data) and make enhancements to our website (e.g., simplifying the ring sizing guide page) or products (e.g., adding more hypoallergenic huggie earrings based on customer feedback).
  • Compliance with Legal Obligations: To meet legal requirements such as processing tax documents, verifying age (if applicable), or responding to valid government requests.

3. How We Store & Protect Your Information

We take the security of your personal information seriously and use industry-standard measures to prevent unauthorized access, loss, or misuse:

  • Secure Storage: Personal Information is stored on encrypted servers with restricted access—only authorized Kendrascstt team members (who are trained on data security) can access this data, and only for legitimate business purposes (e.g., processing a warranty claim).
  • Data Retention: We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., order history is retained for tax and warranty purposes) or as required by law. After this period, we securely delete or anonymize your data.
  • Payment Security: As noted earlier, we do not store full payment details. All payment transactions are processed through PCI DSS-compliant providers to ensure financial data is protected.
  • Security Updates: We regularly update our website and systems to address potential vulnerabilities (e.g., patching software, updating firewalls) and protect against cyber threats like malware or phishing.

4. Who We Share Your Information With

We never sell your personal information to third parties for marketing purposes. We only share your data with trusted partners who help us deliver our services, and these partners are required to protect your information and use it only as instructed by Kendrascstt. Examples include:

  • Payment Processors: Stripe, PayPal, or other providers who process your payment to complete your order—they receive only the information needed to process the transaction (e.g., payment amount, billing address).
  • Shipping Carriers: USPS, UPS, DHL, or international couriers who need your shipping address to deliver your jewelry—they may also receive your phone number (if provided) for delivery notifications.
  • Customer Service Tools: Platforms (e.g., Zendesk) that help us manage support tickets and communicate with you—they access your name and email only to assist with your inquiries (e.g., sizing questions).
  • Analytics Providers: Tools like Google Analytics that help us analyze website traffic and user behavior—they use non-personal or anonymized data (e.g., page views of pendant necklaces) to generate reports.
  • Legal Authorities: We may disclose your information if required by law (e.g., court order, government investigation) or to protect our rights (e.g., preventing fraud, addressing unauthorized use of our website).

5. Your Rights Regarding Your Information

You have full control over your personal information, and we make it easy to exercise the following rights:

  • Access Your Information: You can request a copy of the personal information we hold about you (e.g., order history, saved addresses, customization details for a personalized ring) by emailing [email protected].
  • Correct Inaccuracies: If your information is outdated or incorrect (e.g., a changed shipping address), you can update it through your user account or contact our team to make changes.
  • Delete Your Information: You can request to delete your personal information (e.g., closing your account) by emailing us. We will fulfill this request unless we are required by law to retain certain data (e.g., tax records).
  • Opt Out of Marketing: You can unsubscribe from marketing emails at any time (via the “unsubscribe” link in emails) or ask us to remove you from our marketing list by contacting [email protected].
  • Withdraw Consent: If you previously consented to a specific use of your information (e.g., sharing customization data for product recommendations), you can withdraw that consent by emailing us.

6. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13 without parental consent, we will immediately delete that data. If you believe your child has shared information with us, please contact [email protected] to request removal.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make changes, we will:

  • Post the updated policy on our website (Kendrascstt.com) with a new “Last Updated” date at the top.
  • Notify registered users via email (to the address linked to their account) if the changes are material (e.g., new ways we collect or use information).

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information (e.g., accessing your data, updating your preferences), please contact us at:

We will respond to your inquiry within 24-48 business hours and work to resolve any issues to your satisfaction.