Shipping Policy – Kendrascstt

At Kendrascstt, we take great care in packaging and shipping your jewelry—whether it’s a delicate pendant necklace, a pair of huggie earrings, or a sleek band ring—to ensure it arrives in perfect condition. This Shipping Policy outlines our shipping coverage, order processing timelines, delivery methods, costs, and other key details to keep you informed throughout the shipping process.

1. Shipping Coverage

We currently offer shipping to the following regions. If your location isn’t listed, please contact our customer service team at [email protected] for more information on potential shipping arrangements:

  • Domestic Shipping: All 50 states in the U.S., including Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands.
  • International Shipping: Canada, United Kingdom, Australia, most countries in the European Union (such as Germany, France, Italy, Spain), Japan, and Singapore. Note: International shipping may be subject to local customs duties, taxes, or fees—these charges are the responsibility of the recipient and are not included in your order total or shipping cost.

2. Order Processing Time

Before your order ships, we carefully process, inspect, and package your jewelry to ensure it meets our quality standards and is protected during transit. Here’s what to expect:

  • Standard Processing: Most orders are processed within 1-3 business days (Monday to Friday, excluding weekends and U.S. public holidays). This includes verifying inventory, checking jewelry for defects (like loose gemstones or scratched metal), and packing pieces in padded envelopes or gift boxes to prevent damage.
  • Extended Processing: During peak periods (such as holiday seasons, Valentine’s Day, or new collection launches), processing time may extend to 3-5 business days due to higher order volume. We’ll notify you via email if your order is affected by delays.
  • Custom/Personalized Items: If you’ve ordered custom jewelry (e.g., engraved pendants, made-to-order ring sizes), processing time may be 5-7 business days to account for the customization work (like engraving text or adjusting ring bands to specific sizes).

3. Shipping Methods & Delivery Timelines

Once your order is processed, we’ll ship it using one of our trusted carriers (USPS, UPS, or FedEx for domestic orders; DHL or UPS for international orders). You can select your preferred shipping method at checkout, and delivery timelines will vary based on your location and the method chosen.

3.1 Domestic Shipping (U.S.)

For domestic U.S. orders, we offer three shipping methods. Standard Shipping typically takes 3-5 business days for delivery, making it a reliable option for non-urgent orders. This method includes basic tracking and delivery confirmation. Expedited Shipping reduces delivery time to 2-3 business days, ideal if you need your jewelry sooner (e.g., for a special occasion). This method includes priority handling and faster transit from the carrier. Overnight Shipping ensures next-business-day delivery, but note that orders must be placed by 12 PM ET to qualify for this fast service. Overnight Shipping is not available for Alaska, Hawaii, or U.S. territories—for these locations, expedited orders will have a 2-4 business day delivery window instead.

3.2 International Shipping

For international orders, we provide two shipping options. Standard International Shipping generally takes 7-14 business days to reach its destination, though delivery may take longer to remote areas. This method includes tracking (where available) and customs clearance assistance. Express International Shipping speeds up delivery to 3-5 business days, suitable if you need your jewelry for a specific event (e.g., a wedding, anniversary). This method includes priority customs clearance (to reduce delays) and detailed tracking. It’s important to note that international delivery times are estimates, as customs processing can cause delays—this step typically adds 1-3 additional days, depending on the destination country, and we are not responsible for customs-related delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on your shipping location, order weight (including packaging), and the shipping method you select. Below are our standard cost guidelines (subject to change based on order details and carrier rates):

4.1 Domestic Shipping (U.S.)

  • Standard Shipping: Costs range from \(4.99 to \)10.99, depending on your distance from our warehouse and the total weight of your order. Jewelry is lightweight, so even multi-piece orders will have relatively low shipping fees—for example, a single pendant necklace may cost \(4.99 to ship, while a set of earrings and a ring may cost \)6.99.
  • Expedited Shipping: Costs range from \(12.99 to \)22.99, with pricing based on location and order weight. This method includes faster handling and priority delivery, making it a good choice for time-sensitive orders.
  • Overnight Shipping: Costs range from \(24.99 to \)39.99, depending on your location and order weight. This method includes overnight handling and guaranteed next-business-day delivery (for eligible locations), and is recommended for last-minute gifts or urgent needs.

4.2 International Shipping

  • Standard International Shipping: Costs range from \(15.99 to \)34.99, varying by destination country and order weight. For example, shipping to Canada may start at \(15.99, while shipping to Australia or Japan may start at \)19.99. This cost includes basic tracking and customs documentation.
  • Express International Shipping: Costs range from \(39.99 to \)69.99, based on the destination and order weight. This method includes priority customs clearance, detailed tracking, and faster transit, making it worth the investment for urgent international orders.

You can view the exact shipping cost for your order by adding items to your cart, entering your shipping address, and selecting a shipping method at checkout—no payment is required to see the cost.

5. Order Tracking

Once your order ships, we’ll send you a shipping confirmation email with a unique tracking number and a direct link to the carrier’s tracking page (e.g., USPS Tracking, UPS Tracking). You can use this link to:

  • Check the real-time status of your package (such as “In Transit,” “Out for Delivery,” or “Delivered”).
  • View the estimated delivery date (updated by the carrier based on transit progress).
  • Track the package’s location (for most carriers, this includes city-level or neighborhood-level updates).

If your tracking number isn’t updating, or if it shows “Label Created” but no further movement for more than 3 business days, please contact us at [email protected]—we’ll follow up with the carrier to resolve the issue and provide you with an update. For international orders, tracking may be limited once the package leaves the U.S., but we’ll work with the carrier to provide as much information as possible.

6. Missing or Lost Packages

We take responsibility for ensuring your jewelry reaches you safely. If your package is marked as “Delivered” but you haven’t received it:

  1. Check with neighbors, building managers, or mailrooms—carriers sometimes leave packages with these parties to avoid theft, especially if you’re not home.
  2. Wait 24 hours—occasionally, carriers mark packages as “Delivered” a day early to reflect that the package is out for delivery and will arrive the next day.
  3. If you still haven’t received the package after 24 hours, contact us at [email protected] with your order number and tracking number. We’ll file a claim with the carrier and, once the carrier confirms the package is lost, either reship your order (at no additional cost to you) or issue a refund (per our Refund Policy).

For international orders marked as “Lost in Transit,” we’ll file a claim with the carrier—this process can take 7-10 business days to resolve, as international carriers require more time to investigate. Once the claim is approved, we’ll reship your order or issue a refund, depending on your preference.

7. Address Changes & Cancellations

If you need to change your shipping address or cancel your order after it’s been placed, here’s what you need to know:

  • Address Changes: Contact us at [email protected] within 12 business hours of placing your order. We can only update the address if the order hasn’t been shipped yet. If the order has already shipped, we cannot change the address—you’ll need to contact the carrier directly to request a redirect (note: carriers may charge a fee for address changes, and we are not responsible for packages delivered to the original address).
  • Cancellations: To cancel an order, email us at [email protected] with your order number and a clear request to cancel. We can only cancel orders that haven’t been processed or shipped (typically within 1-3 business days of placement). If the order has already shipped, you’ll need to follow our Refund Policy to return the package once you receive it.

8. Restricted Items

Certain countries have restrictions on importing jewelry (such as pieces containing specific metals, gemstones, or cultural symbols). Before placing an international order, please check your country’s customs regulations to ensure the jewelry you’re ordering is allowed. We are not responsible for orders that are seized, delayed, or returned by customs due to non-compliance with local rules—you will be responsible for any return shipping costs or fees incurred in such cases.

9. Contact Us

If you have questions about shipping, need help tracking your order, want to inquire about shipping costs to a specific location, or have issues with a delivered package (e.g., damaged jewelry), please contact our customer service team at [email protected]. We’ll respond within 24-48 business hours and assist you with your request—whether it’s filing a carrier claim or arranging a replacement for damaged items.

Thank you for choosing Kendrascstt—we can’t wait for you to enjoy your new jewelry!