Terms of Purchase – Kendrascstt

These Terms of Purchase (“Terms”) govern your purchase of jewelry (including pendant necklaces, huggie earrings, band rings, and related accessories) from Kendrascstt.com (the “Website”). By placing an order on the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on the Website). Please read these Terms carefully before completing your purchase.

1. Order Acceptance & Formation

  • Order Submission: When you add jewelry to your cart, enter shipping details, and submit payment, you submit a binding offer to purchase the selected products at the listed price. This offer is subject to our acceptance.
  • Order Confirmation: Immediately after submission, you’ll receive an “Order Acknowledgment” email confirming we’ve received your order. This does not constitute acceptance—your order is only accepted once we send a “Shipping Confirmation” email (with a tracking number). At this point, a legally binding contract between you and Kendrascstt is formed.
  • Order Rejection: We reserve the right to reject/cancel orders at our discretion, without liability, for reasons including:
  • Incorrect pricing or product details (e.g., website errors, typographical mistakes).
  • Insufficient inventory (e.g., a limited-edition pendant necklace selling out unexpectedly).
  • Suspected fraud (e.g., unauthorized payment methods, duplicate orders with suspicious details).
  • Inability to verify your shipping/payment information (e.g., mismatched billing/shipping addresses).

If your order is rejected, we’ll notify you within 2 business days and issue a full refund for any payments processed (per Section 6).

2. Product Information & Pricing

  • Accuracy of Details: We strive to provide accurate descriptions, images, and specifications for all jewelry (e.g., metal type, gemstone details, chain length). However, minor discrepancies may occur (e.g., slight color variations in gemstones due to screen displays, or subtle differences in handcrafted pieces). If you receive a product materially different from its listing (e.g., a “sterling silver” ring that is actually plated), contact [email protected]—we’ll resolve it with a replacement, refund, or discount.
  • Pricing: All prices are displayed in United States Dollars (USD) and include applicable U.S. state/local sales taxes (where required). Prices are subject to change without notice, but we’ll charge the price listed at order submission (if accepted). If a pricing error is discovered post-acceptance, we’ll notify you immediately and offer to cancel for a full refund or proceed at the correct price.
  • Promotions: Coupon codes, limited-time discounts, or gift-with-purchase offers must be applied at checkout to be valid. Promotions are limited to one per order (unless stated otherwise) and may have restrictions (e.g., excluding custom jewelry). We reserve the right to modify/terminate promotions anytime, even if still displayed on the Website.

3. Payment Terms

  • Accepted Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Kendrascstt gift cards. All payment methods must be issued in USD and authorized for international transactions (if applicable).
  • Payment Authorization: By submitting payment details, you authorize us (or our PCI DSS-compliant payment processors, e.g., Stripe) to charge the full order amount to your selected method. We may pre-authorize funds to verify availability before processing.
  • Payment Security: We do not store full credit card details—all transactions are encrypted and compliant with global security standards. See our Privacy Policy for more on data protection.
  • Payment Issues: If your payment is declined, we’ll notify you via email. You must resolve the issue within 48 hours; otherwise, your order may be canceled.

4. Shipping & Delivery

  • Order Processing Time: We process orders within 1-3 business days of authorized payment (excluding weekends/U.S. holidays). Processing includes inspecting jewelry for defects (e.g., loose gemstones, scratched metal), verifying customization details (if applicable), and packing in protective materials (padded envelopes, gift boxes) to prevent damage.
  • Delivery Timeline: Once shipped, delivery takes 6-12 business days from the Shipping Confirmation date. This timeline applies to all orders, regardless of location. Delivery may be delayed by factors outside our control (e.g., customs holds, carrier disruptions)—we’ll notify you of significant delays via email.
  • Global Free Shipping: Kendrascstt offers free shipping on all orders worldwide—no minimum order value, and no additional fees at checkout or post-purchase. This includes domestic (U.S.) and international orders, with no exceptions.
  • Delivery Responsibility: We provide a tracking number via the Shipping Confirmation email. Risk of loss/damage passes to you upon delivery (when the carrier marks the package “Delivered”). If you don’t receive your order within 15 days of shipping, contact [email protected] (see our Shipping Policy for missing packages).
  • International Customs: For international orders, you may be responsible for local customs duties, taxes, or import fees. These charges are not included in your order total and must be paid to the customs office/carrier upon delivery. We are not liable for delays or costs due to unpaid customs fees.

5. Returns

  • Return Eligibility: You may return unused, unworn, undamaged jewelry for a refund/exchange within 60 days of delivery, provided:
  • The item is in its original packaging (gift boxes, jewelry pouches, care cards).
  • No signs of wear (e.g., tarnishing from skin contact, bent ring bands, missing earring backs).

Exceptions: Custom/personalized jewelry (e.g., engraved pendants, made-to-order ring sizes) and final sale items (marked “Final Sale”) are non-returnable unless defective/damaged.

  • Return Process: To initiate a return:
  1. Email [email protected] with your order number, the item(s) to return, and a brief reason.
  2. We’ll send a prepaid return label (global orders included) and packing instructions.
  3. Ship the jewelry back within 14 days of receiving the label (failure to do so may result in denied returns).
  4. We’ll inspect the item(s) within 3-5 business days of receipt—if eligible, we’ll process your refund/exchange.

6. Refunds

  • Refund Eligibility: Refunds are issued for eligible returns (Section 5) or orders canceled by Kendrascstt (e.g., inventory issues, fraud).
  • Processing Time: Refunds are initiated within 5-10 business days of inspecting returned jewelry. Funds are credited to your original payment method:
  • Credit/debit cards: 5-7 additional business days (varies by bank).
  • PayPal: 2-3 business days.
  • Gift cards: Store credit issued within 3 business days.
  • Refund Amount: You’ll receive a full refund of the order amount (in USD), excluding international customs fees (non-refundable by Kendrascstt—claim these directly from your local customs authority). If you used a coupon, the refund reflects the discounted amount paid.

7. Cancellations

  • Your Cancellations: You may cancel an order only if it hasn’t shipped (before the Shipping Confirmation). Email [email protected] with your order number—we’ll process a full refund within 5-10 business days if approved. Once shipped, use the return process (Section 5) to request a refund.
  • Our Cancellations: We may cancel orders post-shipping if:
  • The product is discontinued/unavailable due to manufacturer shortages.
  • A material error in product details/pricing is discovered.
  • Fraud is suspected.

If canceled post-shipping, we’ll arrange return shipping at our cost and issue a full refund within 5-10 business days of receiving the jewelry.

8. Limitation of Liability

  • Warranty: All jewelry comes with a 6-month manufacturer’s warranty covering defects in materials/workmanship (e.g., loose gemstones, broken clasps). It does not cover normal wear (e.g., tarnishing, worn ring bands) or damage from improper care (e.g., exposing jewelry to water/perfume). See our Customer Service Policy for warranty claims.
  • Liability Cap: To the maximum extent permitted by law, Kendrascstt is not liable for indirect, incidental, or consequential damages (e.g., loss of use, inconvenience) from your purchase/use of our jewelry. Our total liability for any claim is limited to the amount you paid for the product.

9. Changes to These Terms

We may modify these Terms anytime. When we do:

  • We’ll post the updated Terms on the Website with a new “Last Updated” date.
  • We’ll notify registered users via email (to their account address) if changes are material (e.g., refund timelines, shipping policies).

Your continued use of the Website or order placement after changes take effect constitutes acceptance of the updated Terms.

10. Contact Us

For questions, concerns, or disputes related to these Terms or your purchase, contact our customer service team at [email protected]. We’ll respond within 24-48 business hours and resolve issues fairly.