Refund Policy – Kendrascstt

At Kendrascstt, we want you to love every piece of jewelry you choose—whether it’s a dainty pendant necklace, a pair of huggie earrings, or a sleek band ring. If a piece doesn’t meet your expectations, we offer a straightforward refund process to ensure a stress-free experience. This Refund Policy outlines all details regarding eligibility, timelines, and procedures for requesting a refund—so you know exactly what to expect.

1. Refund Eligibility

To qualify for a refund, your request must meet the following criteria:

  • Timing: You must submit your refund request within 30 days of the delivery date (as confirmed by the shipping carrier’s tracking information). Requests received after 30 days will not be approved, unless the jewelry is defective (see Section 3 for defective items).
  • Product Condition: The jewelry must be unused, unworn, and in its original condition—this means no signs of wear (e.g., tarnishing from skin contact, scratched metal, bent ring bands), no altered settings (e.g., loose gemstones from improper handling), and no missing parts (e.g., earring backs, pendant chains, or original care cards).
  • Original Packaging: The jewelry must be returned in its original Kendrascstt packaging, including gift boxes, jewelry pouches, and any protective wrapping. Missing or damaged packaging may result in a delayed or denied refund, as it protects delicate pieces during transit.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order number (found in your order confirmation email) or a copy of the receipt. Refunds will only be processed for orders placed directly through Kendrascstt.com—purchases from third-party retailers (e.g., boutiques, online marketplaces) must be returned to the original seller.
  • Exceptions: Custom or personalized jewelry (e.g., engraved pendants, made-to-order ring sizes) is non-refundable unless it arrives defective or damaged. Final sale items (marked “Final Sale” on the product page) are also non-refundable.

2. How to Request a Refund

Follow these simple steps to submit a refund request:

  1. Initiate Contact: Email our customer service team at [email protected]. Include the following details in your email:
  • Your full name and contact information (matching the order).
  • Order number (critical for locating your purchase).
  • The specific jewelry piece(s) you want to refund (e.g., “Gold Huggie Earrings – 14k Plated,” “Silver Band Ring – Size 7”).
  • A brief reason for the refund (e.g., “ring size too small,” “style doesn’t match my wardrobe”)—this helps us improve our products and service.
  1. Receive Return Instructions: Our team will review your request within 24-48 business hours. If approved, we’ll send you a prepaid return shipping label (for U.S. orders) and a return address. For international orders, we’ll provide a return address, but return shipping costs may be the responsibility of the customer—we’ll clarify this in our response.
  2. Ship the Jewelry: Pack the jewelry securely in its original packaging (add extra padding if needed to protect delicate pieces like gemstone pendants). Attach the prepaid label to the outside of the package (cover any old shipping labels if reusing the box) and drop it off at the designated shipping carrier (e.g., USPS, UPS). Keep the tracking number for your records—this helps us confirm when we receive the package.
  3. Refund Processing: Once we receive and inspect the jewelry (usually 3-5 business days after delivery to our warehouse), we’ll verify that it meets our eligibility criteria. If approved, we’ll initiate the refund to your original payment method.

3. Refunds for Defective or Damaged Jewelry

If you receive jewelry that is defective (e.g., loose gemstone settings, broken earring hinges, faulty necklace clasps) or damaged during shipping (e.g., bent ring bands, scratched metal from a crushed box), we offer the following options:

  • Full Refund: We’ll process a full refund (including any applicable shipping costs you paid) once we confirm the defect or damage.
  • Replacement: If you prefer a replacement piece instead of a refund, we’ll send a new item of the same style, metal type, and size (if in stock) at no additional cost.
  • Warranty Claim: For defects discovered after the 30-day return window, you can file a warranty claim (see our Customer Service Policy for details)—we may offer repairs, replacements, or partial refunds depending on the issue.

To request a refund for a defective or damaged piece, follow the same steps in Section 2, but include:

  • Clear photos or videos of the defect/damage (showing the issue from multiple angles—e.g., a loose gemstone in a pendant, a broken huggie earring hinge).
  • A description of the problem (e.g., “Necklace clasp won’t stay closed after 1 week of light wear,” “Ring arrived with a scratch on the band”).

4. Refund Timelines & Exceptions

  • Processing Time: Refunds are processed within 1-2 business days after we approve your returned jewelry. However, the time it takes for the refund to appear in your account depends on your payment method:
  • Credit/debit cards: 5-7 business days (processing times may vary by bank).
  • PayPal: 2-3 business days.
  • Gift cards: Refunds will be issued as store credit to the original gift card (or a new gift card if the original is lost) within 3 business days.
  • Partial Refunds: In rare cases (e.g., missing non-essential accessories like a care card, minor damage to the gift box that doesn’t affect the jewelry), we may offer a partial refund instead of a full refund. We’ll notify you of this before processing and explain the reason.
  • Cancelled Orders: If you cancel an order before it ships, we’ll process a full refund within 24-48 business hours. If the order has already shipped, you’ll need to follow the return process outlined in Section 2 once you receive the package.

5. Non-Refundable Items

The following items are not eligible for refunds unless they arrive defective or damaged:

  • Custom or personalized jewelry (e.g., engraved pendants, made-to-order ring sizes).
  • Final sale items (marked “Final Sale” on the product page).
  • Jewelry that has been worn, altered, or damaged due to improper care (e.g., exposing silver pieces to water, using harsh cleaners on gold-plated jewelry).
  • Jewelry returned without its original packaging, tags, or accessories.

6. Contact Us

If you have questions about our Refund Policy, need help with a refund request, or want to check the status of your refund, please contact our customer service team at [email protected]. We’ll respond within 24-48 business hours and assist you every step of the way.

Thank you for choosing Kendrascstt. We’re committed to making sure you’re happy with your jewelry—and if not, we’ll work to make it right.